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frequently asked questions

Once you select your plan from our Pricing & Sign Up page, you’ll be asked to open an account. If you choose either a paid Pro or Business plan, your free trial begins with the submission of your credit card information.

As you create your account, submit the domain URL of the website you want to add to Incapsula’s service. We’ll then provide you with simple instructions how to change your DNS records. Once you complete this step, your website traffic is gradually routed through our server network until, after 48 hours, all of your traffic is routed through Incapsula.

Incapsula offers emergency DDoS protection services. Activation time varies according to the specifics of the attack and its target(s). In most cases, however, protection is provided in a matter of minutes. If you’re in need of emergency DDoS protection, call us at +1 (866) 250-7659 for rapid assistance.

You can either sign up for a free trial with one of Incapsula's self-service plans, or contact us for an Enterprise plan trial. If you choose to start one of the self-service plans, your free trial begins with the submission of your credit card information. The terms of an Enterprise plan trial are determined on a case by case basis.

Yes. From your Incapsula dashboard you can disable and enable Incapsula anytime you want. When Incapsula is disabled, of course, visitors will bypass Incapsula and reach your website directly, potentially increasing its vulnerability.

Enterprise plans require a minimum commitment. For other plans, if you remove your website from the Incapsula service your credit card will no longer be charged.

Incapsula operates a network of high-powered data centers located in strategic locations worldwide. Click here to view a map.

Yes. Incapsula automatically identifies when websites supporting SSL traffic (HTTPS) are added to the service. In such an event, we lead you through a simple three-step process to enable SSL traffic support. You’ll be requested to approve the creation of a domain certificate, after which it is hosted on our servers.

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