“The obstacle is the path” is one of the better-known Zen proverbs—one that invites us to view challenges as growth opportunities. This is a very healthy outlook to have when working in technical support, where problem solving and stress tolerance are part of the job description.
Thankfully, there are tech support tools to help you face your path-obstacles. One of these is Zendesk, a versatile platform that streamlines many of the customer service challenges in running a large-scale, multi-tier operation.
Here are some examples of how our own customer support teams use Zendesk to support various service quality policies and work processes...Read more »