02
Sep
2015
 BGP Routing Explained - Making Sense of Border Gate Protocol

If you look up "BGP" on Wikipedia, this is what you'll find:

“Border Gateway Protocol (BGP) is a standardized exterior gateway protocol designed to exchange routing and reachability information between autonomous systems (AS) on the Internet. The protocol is often classified as a path vector protocol but is sometimes also classed as a distance-vector routing protocol.”

If you're not a network engineer, this definition probably won't be much help.

In plain English, BGP is the routing protocol that enables the Internet to function. Without it, we wouldn't be able to do a Google search or send an email. That's why we thought it's high time to explain BGP in a way that ordinary folks can understand.

Spoiler alert: it's surprisingly similar to the GPS navigation system on your car...

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30
Aug
2015
How to Use Zendesk for Customer Service Automation

With recent consolidations and acquisitions, online gaming and gambling has become a $40 billion industry. Operators often negotiate complex compliance, business and financial agreements. Security concerns are on the rise as online gambling and sports betting site operators come under increased pressure to have their sites always available. To add to their unique challenges, most online gaming and gambling sites operate unsecured proprietary, non-HTTPS custom protocols, frequently leaving them vulnerable to DDoS attacks.

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26
Aug
2015
How to Use Zendesk for Customer Service Automation

“The obstacle is the path” is one of the better-known Zen proverbs—one that invites us to view challenges as growth opportunities. This is a very healthy outlook to have when working in technical support, where problem solving and stress tolerance are part of the job description.

Thankfully, there are tech support tools to help you face your path-obstacles. One of these is Zendesk, a versatile platform that streamlines many of the customer service challenges in running a large-scale, multi-tier operation.

Here are some examples of how our own customer support teams use Zendesk to support various service quality policies and work processes...

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29
Jul
2015
12 Tips for Choosing a Data Center Location

Whether you’re only looking for half a cabinet or carefully laying down a cross-continental deployment strategy, choosing a data center is never a trivial task.

In fact, with most contracts signed for a pre-determined term, this is likely to be one of those make or break decisions that can either boost or cripple your business. Once the hardware is in place, relocating it is both complex and time consuming. As a result, implications of a wrong choice could stretch far further than the immediate loss on a bad investment.

To help you avoid these bad decisions, we present a list of tips for choosing a data center, drawing on lessons learned through years of worldwide server deployments.

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26
Jul
2015
Don’t Panic! Easy Ways to Prepare for and Survive Website Downtime

It happens to the best of us—websites can experience slow response times or an outage for a number of reasons that are out of your control. Criminals try to penetrate your security perimeter to steal your users’ private data and credit card information. Hacktivists with an opposing view attempt to take your website offline simply because they disagree. Or, a bored teenager on the other side of the world decides to take your website down with a DDoS attack simply because he can.

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09
Jul
2015
CDN Peering: Adding IX to the Mix

Content delivery networks (CDNs) have enabled website operators to take advantage of accelerated network speeds without compromising web performance or overburdening server resources.

More recently, techniques such as CDN peering have benefited website owners by further speeding up their sites while reducing operational expenses. This article focuses on how CDN peering improves content delivery and enhances website performance...

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